FAQ
LOUIS CURREN · CUSTOMER CARE
Frequently Asked Questions
Everything you need to know about your Louis Curren order, delivery, returns and warranty.
Do you ship worldwide?
Yes. Louis Curren serves customers internationally, with orders delivered to destinations around the world.
Available delivery options are shown during checkout based on your destination.
How long will my order take to arrive?
Delivery times vary depending on your country, region and the shipping method available for your address.
Your order will be processed before dispatch, and tracking information will be provided once the parcel has been shipped.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking information will be sent to the contact details provided with your order.
Tracking updates may take a short period to appear after the parcel enters the carrier's network.
Can I return my order?
Louis Curren offers a 30-day return period.
Items submitted for return should remain in suitable condition and comply with the requirements stated in our Return & Refund Policy.
We recommend reviewing the complete policy before returning your order.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective or different from the item ordered, please contact our support team as soon as possible.
Include your order information and clear photographs of the item and packaging where applicable so our team can review the issue.
Are Louis Curren watches covered by a warranty?
Yes. Eligible Louis Curren timepieces are protected by a two-year movement warranty.
The warranty is intended to cover qualifying manufacturing or internal movement issues, subject to the conditions of the warranty policy.
Does the warranty cover scratches or normal wear?
Normal wear, cosmetic changes and damage caused by misuse are generally different from manufacturing or movement defects.
Warranty eligibility is assessed according to the circumstances and the applicable warranty conditions.
Why are some pieces discounted by up to 80%?
Selected pieces are part of our Final Sale and are offered at reduced prices while remaining stock lasts.
Availability is limited, and selected designs may disappear permanently once the remaining inventory has been sold.
Will sold-out Final Sale pieces be restocked?
Final Sale inventory is limited.
Once a selected piece sells out, a restock cannot be guaranteed.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, contact our support team as quickly as possible.
Once an order has entered processing or has already been dispatched, changes may no longer be possible.
I entered the wrong shipping address. What should I do?
Contact our support team immediately with your order number and the correct delivery information.
If the parcel has already been processed or shipped, it may not be possible to amend the address. Customers should always verify their delivery details before completing checkout.
How can I contact Louis Curren?
For assistance with an order, product or return, contact our customer care team through the support details listed on the Louis Curren website.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
CUSTOMER CARE
Still need assistance?
Our customer care team is available to help with orders, returns, warranty questions and product information.
Contact Customer Care